Leverage Symphony’s flexible, cost-effective managed services model to optimize your EMR and integrate important clinical systems throughout your organization.
Symphony’s innovative managed services model brings together teams of experts trained in your clinical systems to support your EMR at a fraction of the price of traditional consulting and staff augmentation models. Symphony combines proven experience and knowledge in clinical systems management with its matured methodologies (tested at CMMi Level 4) to provide cost-effective solutions that meet the needs of today’s health systems. Symphony clients enjoy more efficient workflow, improved application performance, a reduction in unresolved support tickets, and guaranteed cost savings based on well-defined benchmarks.
Symphony offers onsite resources to work with your existing team, as well as turnkey offsite solutions on a fixed-price basis.
Managed Services Offering
Symphony will take on the optimization of any processes and workflows affecting your EMR modules, and thus positively impacting multiple areas of patient care, revenue capture, process efficiencies, and service costs.
Symphony simplifies the management of interoperability initiatives through mature frameworks, technology, and processes that focus on specific HL7 tasks such as administration, new entity integration, version control changes, and the implementation of new data types.
Application Performance Management
Symphony provides health systems complete visibility into the performance of their EMR implementation, from the underlying infrastructure to the point of care, and offers management services using state-of-the-art monitoring technology.
Help Desk, Levels 0-3
Symphony will handle everything from technology provisioning to complex problem solving to deliver competent support to clinical and administrative end users. Symphony clients benefit from a more satisfied and efficient user base, and a greater ROI on IT.
Health Systems Served Over Two Decades
Typical Savings with Onsite/Offsite Model
Typical Savings with Global Delivery Model
Covering All Major Clinical and ERP Technologies
Epic • Cerner • MEDITECH • McKesson • Allscripts • Cloverleaf • PeopleSoft • Oracle Fusion • Infor Lawson • ADP • & more
Recent Case Studies
Optimization of Epic Willow and Tapestry for a Large Academic Medical Center in Southern California
Epic Willow: Symphony validated protocols with physicians, the pharmacy department and the nursing department as well as built supportive care and therapy plans. Symphony also built and modified ERX, EAP, LQL records as needed for beacon protocol, and set up new order groups as needed for ease of building and maintenance for chemo protocols. Symphony consultants also built new mixture, chemo and investigational ERX and NDC records.
Epic Tapestry: Symphony provided business workflow analysis, data analysis, data mapping and documentation of requirements to develop complex analytical and statistical reports. The team also designed, developed and tested referral and PB financial reports. Symphony also provided testing, troubleshooting and validation of Tapestry and PB reports. Contact Symphony to learn more →
MEDITECH Report Writing and NPR Remediation at Large Health System in Texas
Symphony developed MEDITECH reports for a large health system in Texas. Symphony also provided remediation services to the client in order to identify and resolve regulatory issues as they related to MEDITECH’s NPR reporting system (NPR) and ICD-10 compliance. Contact Symphony to learn more →
Epic Optimization Services for a Large Health System in New York
- Provided optimization support in Ambulatory, Medical Administration, CPOE – Physician Ordering, Clinical Documentation, Patient Access Workflow.
- Surveyed existing infrastructure and developed an optimization strategy for each department.
- Optimized EPIC Identity to improve data integrity and boost ROI. Our proven strategies resulted in the identification of more true duplicates, while at the same time reducing the number of false alarms.
- Assembled and managed a team that consisted of:
- Four Clinical Application Analysts
- One Data Quality Analyst
- Two Reporting Analysts
- One Physician Documentation Specialist
- 1 Pharmacist
EMR Modernization and QA for a 700-physician Health System
Symphony maintained the homegrown EMR for a large multi-specialty clinic for over five years. The engagement included the development of additional components to complement the in-house EMR and patient engagement portal including CCHIT compliance, Meaningful Use reporting, CCOW compliance of new modules, and quality reporting. Contact Symphony to learn more →
Asthma Registry and Management System for an Epic Client
A large county medical center contracted with Symphony to develop a web-based registry for asthma management. The scope of the project included extracting data from Epic Clarity into a registry based on disease criteria, developing an action plan based on disease severity and current medication, generating action items based on asthma guidelines, and providing customized patient education including an asthma action plan. Contact Symphony to learn more →