Service Desk

Our experienced team, along with certified resources when required, provides round-the-clock support to patients, clinicians, and end users, resolving issues promptly with minimal downtime at superior SLAs and lower costs. We bring consistency and predictability. Our staff works as an extension of your staff with a frictionless communication process. Our engagement models enable you to scale up and down in sync with your needs, from interim support to hybrid and complete ownership, adapting to your evolving business strategy.

Our 24/7 service desk offers

L3 Support - Advanced Technical Support

L1 Support - Frontline Assistance

Clinical Service Desk

L2 Support - Technical Troubleshooting

Patient and End User Support

Applications

Office 365

ERP applications

(PeopleSoft, ServiceNow,
Workday and others)

EMR

(Epic, Cerner and Meditech)

MyChart and
patient portals