Managed Services
Symphony has been a front-runner, gaining considerable experience in helping healthcare organizations transition out of certain unprofitable IT activities. Our team of experts works as an extension of your team, either fully owning a particular activity or being part of your team responsible for specific sub-tasks. Our outcome-based managed services enable organizations to reallocate in-house resources to other strategic, high-value projects while significantly improving performance and response times and reducing costs. Symphony combines its proven expertise, mature processes, and flexible delivery models to ensure high-quality and reliable delivery. Our managed services include fixed-price report development, security monitoring, maintenance, and 24/7 application support.
Development and Management of Reports
15 of years of experience building thousands of reports from various EMRs including Epic enables us to be efficient, predictable, and faster. We tailor our delivery models to best fit your needs. More →Development and Mgmt. of Reports
- SQL and Clarity report writing, including report scoping and design with operations
- Report Optimization
- Epic Clarity and Caboodle Administration
- Data Marts and Warehouse setup
- Data visualization and self-service
Data Integration Services
Faster, better, cost-effective solution for enterprise-wide data integration and management across multiple IT environments at measurable SLAs-based managed service at a fixed fee. More →Data Integration as Service
- Enterprise data consolidation in any format in any data
- 360 View of patient data
- Mapped to FHIR model
- Data accuracy, consistency And governance
- Interoperability
- Fully leverage your existing data integration tools
HL7 and ETL Management
ETL and HL7 services, which support EMR -specific integration engines and third-party tools such as Cloverleaf, are designed to complement your staff and extend your existing processes. More →HL7 and ETL Management
- HL7 Interface development and deployment
- Upgrade and maintenance of ETL processes
- Mapping, configuring, and testing of interfaces
- Monitoring and maintaining deployed interfaces
- Transition from a legacy engine to a new
Cloud Cost Optimization
Cloud optimization services to ensure optimal performance, cost efficiency, and resource utilization to adapt to changing workloads by leveraging automation and machine learning tools. More →Cloud Cost Optimization
- Real-time monitoring to detect inefficiencies
- Identifying unused resources
- Workload analysis
- Resource optimization and allocation
- Resource adjustment based on demand
EMR Upgrades and Testing Management
Menu of services to support periodic cycle of application upgrades to help ensure a smooth transition to new features and functionalities with minimum risk and disruptions to clinical operations. More →EMR Upgrades and Testing Management
- Certified resources with extensive knowledge of specific modules
- Planning, execution, test upgrades to optimization and go-live support
- Thorough testing ensures the new Epic version functions correctly and meets clinical needs.
Cyber Security
Proactively detect vulnerabilities before they threaten your environment. Strengthen your cyber resiliency with our comprehensive penetration testing services. More →Cyber Security
- Vulnerability Scanning
- Penetration Testing
- 24/7 monitoring & remediation
- Real-time identification of security gaps
- Threat Modeling
- Offensive Security Testing
- Remediation Support
Service Desk
Round the clock support to patients, clinicians and end users resolving issues promptly with minimal downtime at superior SLAs and lower cost as an extension of your staff. More →Service Desk
- Office 365, ERP (PeopleSoft, ServiceNow, Workday)
- EMR (Epic, Cerner and Meditech)
- 24/7 Support (Issue Resolution, Access Management)
- MyChart and patient portals
- Ticket Handling
- SLA Monitoring
- ITSM Integration
Enterprise Application Support
Enterprise Application Support
- Cloud migration
- Deployment support and project management
- Application optimization
- Upgrades and testing
- Integration between cloud and on premises applications
- Change management and end user training
Real-Time Demand Capacity (RTDC) Management
Our approach combines proprietary patient flow operational methodology with cutting-edge analytics and artificial intelligence, an integrated and holistic approach to patient throughput. More →Real-Time Demand Capacity (RTDC) Management
- Audit and Assessment
- Implementation, Training and Support
- Monitoring Services for capacity and throughput
- Review and maintenance of predictive models
- EMR Integration
We don’t just support healthcare transformation—we power it. Symphony brings speed, intelligence, and stability to every corner of your digital ecosystem.
Key Benefits of our Managed Services
Cost Savings:
Reduced IT operational costs with an estimated potential savings of 20% – 30%, to retain cost competitiveness of IT function.
Enhanced Performance:
Quick response time and resolution of tickets related to implementation, upgrades, and support.
Strategic Initiatives:
Frees up in-house IT team from ticket resolution to focus on the projects that align with their skills & strategic high-value projects.
Demand management:
Keep up with demand spikes and catch up with the backlog of tickets.
Enable Innovation
The capitated model eliminates variability and offers measurable SLAs and improved quality.
Agility:
Build new capabilities rather than manage current operations while reducing your IT costs.
Why Managed
Services
The concept of outsourcing an activity traditionally done in-house has been around for quite some time. Although once perceived as a weakness and unprofitable, a company’s decision to outsource is now a clear indication of corporate health and technology savvy. With the advent of communication technology advancements beginning in the early 1990’s, many industries adopted outsourcing the maintenance and management of applications. In the last few years, the receptivity of healthcare providers towards outsourcing has undergone a dramatic shift, following the lead of payors and life sciences, which have been outsourcing for decades. Managed services allow organizations to focus on their core business while also adding value by reducing costs, enabling them to allocate additional resources to other projects.
Why should you consider managed services?
- To improve responsiveness to end users
- To improve patient and end-user satisfaction
- To retain the cost competitiveness of IT function
- To transition out certain unprofitable non-core IT activities
- To improve retention of high-value IT resources
- To keep up with demand spikes
- To catch up with backlog of tickets
- To catch up with backlog of tickets
- To shift in-house resources into strategic high-value projects
- To support changing business processes
When should your organization consider managed services?
- Need to focus your company’s resources on core competencies
- Need to free up capital by reducing and controlling operating cost
- Need to convert variable costs to predictable costs
- Need to enhance your time-to-market capabilities
- Need to access new technologies while reducing your IT costs
- Need to build new capabilities rather than just manage current operations
- Need to streamline costs towards operational efficiencies and marketing
How do you transition to managed services?
- By keeping control on your IT strategy
- By protecting your intellectual and IT investments
- By contracting non-core activities such as coding and testing
- By choosing a partner that understands your business processes
- By selecting a partner that can assume risk
- By selecting a partner that uses mature quality processes
- By choosing a partner that offers measurable performance levels
- By developing a partnership with a long-term strategic view