Client Profile:
State Of Wisconsin
Project Scope:
- Created Solution that guides back-office associates through complex processes.
- Offered an improved, frictionless experience to consumers.
- Centralized and organized data so that each customer service engagement is personalized and exceptional.
- Integrated with multiple systems and cut down on implementation time
Keywords:
PEGA Systems
Model:
Strategic Staffing
Benefits:
Faster to access member data
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%
Faster to run benefit estimates
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%
Faster to perform simple account updates
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