Our Approach

“Outcomes-based” means focusing on your goals

Symphony strives to be your most trusted business partner, and with your goals in mind we base our projects on a reliable fixed price and tie payments to well-defined milestones. Essentially, your outcomes are our outcomes. Our strong healthcare domain expertise, well tested solution frameworks, matured quality processes, global work force, industry-leading technology, and strategic alliances ensure that we deliver solutions to our clients in less time at lower cost. Also, our technology tools provide performance management based on not only applications, but also progress toward well-defined business goals.

Supported by flexible, accountable engagement models

Fixed-bid Milestone-based payments Fixed-price managed services Cost-plus model Co-development, joint commercialization

Mature processes yield predictable, improved outcomes

Outcomes-based intentions must be backed up by reliable processes, and Symphony has worked on developing mature processes for nearly 20 years. In fact, Symphony has been assessed at CMMi Level 4 for process maturity. Symphony’s world-class development facilities are audited for ISAE/SSA and comply with HIPAA and FDA CFR guidelines. This indicates that Symphony uses precise measurements and process to effectively control the set deliverables, ensuring predictability and cost savings to our clients.


Experience across the healthcare spectrum—with both payers and providers

Symphony brings significant experience in implementation, integration and management of point-of-care clinical applications, business intelligence, mobility applications and ERP systems. Health care organizations benefit from our ability to deliver a full spectrum of technology services including managed services in both clinical as well as administrate venues. Symphony has been trusted partner for top health systems and health plans for over 18 years.

Well-tested Frameworks & Methodologies

Our approach merges the client’s existing expertise, infrastructure, and technology assets with Symphony’s well-tested technology frameworks and state-of the art development and implementation methodologies. For example, Symphony’s S.A.F.E. upgrade methodology makes enterprise upgrades a breeze, and Symphony’s software development processes have been tested and approved by the CMMi Institute, achieving Level 4 for process maturity. Among the end results for Symphony clients are predictable outcomes, rapid deployment, and cost efficiencies.

Human Capital

Our team of 350 professionals includes senior industry practice leaders and system architects with extensive knowledge of the specific problems and solutions for healthcare and human capital management. They come from backgrounds in healthcare information technology, population health management, clinical systems integration, human capital management, process re-engineering and business intelligence. We are partners with Lawson, PeopleSoft, Oracle, ADP, Microsoft, and have certified resources in various clinical systems such as EPIC, Cerner, and MEDITECH.

Adapting with healthcare

Current Challenges

  • Outdated time & material model
  • Unsustainable consulting costs
  • Increasingly costly IT staff
  • Increasing workflow and regulatory needs
  • Pressure to reduce IT spend while also increasing efficiency
  • Reduced federal incentives for HIT adoption
  • Need for technology aligned to value-based care
  • Many health systems are not meeting quality, safety and financial goals

Symphony has evolved to match the accountability inherent in today’s healthcare

Flexible, Mature & Experienced

  • Flexible engagement models
  • Mature processes with predictable results
  • Cost-effective managed services models
  • Expertise across Clinical, ERP & BI technologies
  • Subject matter experts across various healthcare fields
  • Top talent in all major technologies

Accountable IT Solutions

  • Process-driven: CMMi Level 4 and SSAE 16
  • Service Performance Management
  • Service Outcome Management
  • Fixed-price, milestone-driven models

Your human resources and your technology will become more efficient…

…which saves you money

Health Systems Served Over Two Decades


Typical Savings with Onsite/Offsite Model


Typical Savings with Global Delivery Model

Covering All Major Clinical and ERP Technologies

Epic Cerner MEDITECH McKesson Allscripts Cloverleaf PeopleSoft Oracle Fusion Infor Lawson ADP & more

Want to put Symphony’s outcomes-based approach to work for your IT assets? Contact us →

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