Infor Lawson Managed Services

As an Infor Alliance Partner and Delivery Partner, Symphony’s Infor Lawson Practice has been a leading provider of Infor Lawson implementations, upgrades, reporting, and support services for nearly two decades.

Symphony’s Infor Lawson Managed Services

  • Infor Lawson Upgrades
  • Infor Lawson Implementations
  • Infor Lawson Hosting
  • Infor Lawson Application Support
    • Service Monitoring
    • Help Desk Support

Symphony Supports the Infor Lawson Suite

  • Enterprise Resource Planning (ERP)
  • Enterprise Financial Management
  • Enterprise Performance Management
  • Human Capital Management
  • Supply Chain Management
  • Lawson Business Intelligence (LBI)

Symphony’s Infor Lawson Keys to Success

Our practice leaders bring more than 40 years of accumulated experience with clinical, financial and administrative solutions with Infor Lawson. With the application of our mature processes and proprietary S.A.F.E. methodology, your Infor Lawson upgrade or implementation is in good hands.

Infor Lawson Services Overview

 

Implementations and Upgrades

Our implementation procedure focuses on meeting the key business objectives that factored into the selection of Infor Lawson systems. Comprised of seasoned functional, technical and domain experts, our team delivers value along every step of the way, from program and project management, installation and configuration, to go-live and post-installation support.

INFOR upgrade projects are often seen as non-strategic initiatives that are required to stay current to be supported by INFOR. These projects can place an undue burden on the organization in the form of costs, resources, risks that the organization would rather not take.

However, upgrades do not have to be the headache that they often are, or that they are often imagined by reluctant managers. There are many opportunities to streamline the upgrade process that lead to efficiencies and, ultimately, bottom-line improvements.

Infor 10 Upgrade Audit

Symphony provides a comprehensive view into your current Lawson system to shine light onto your options for upgrading to Infor 10. For a low fixed fee you can learn about the best approaches for moving forward with your ERP system, balancing functionality and total cost of ownership to achieve the return on investment most appropriate for your organization.

Infor 10 Upgrade Lab

Your Infor 10 upgrade is a breeze with our experts who have combined decades of Infor Lawson experience. Plus, our S.A.F.E. methodologies, which were forged out Symphony’s mature CMMI Level 4 processes and vast project experience, ensure that the job is done right at every step of the way.

 

Symphony provides comprehensive service monitoring and updates to Infor Lawson systems that both reduces costs associated with the staffing and management of Infor Lawson enterprise solutions and eliminates the need for hardware investments. When organizations put our decades of experience to work, they gain on-demand access to subject matter expertise across the Infor Lawson spectrum at a low monthly cost. Features of the Managed Services offering include:

  • Full disaster recovery, as well as a second site disaster recovery option
  • Full application and help desk support
  • Proactive and comprehensive management of new bundles and tax updates
  • Support staff specialized in specific designated roles
  • Dedicated management staff with Infor Lawson experience
  • Flexible, client-specific integration and management

Technical Support

Symphony offers 24x7x365 support, with live support during normal business hours, with response times always under one hour.

Service Monitoring

Symphony performs routine and ad-hoc monitoring, and supports activities on hosted applications, databases, and client infrastructures. Symphony prides itself on a proactive and appropriate response to potential issues and trends before they become a reported problem.

Application Support

Symphony’s functional and technical consultants assist clients in support of Infor Lawson applications as needed. Provided either on site or remotely, this support covers everything from issue resolution to the development and management of new customizations.

Infor Lawson Updates

We will notify clients when it is time for any updates, and will walk clients through the full implications before applying them and coordinating testing for users.

 

Number of ERP Engagements

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Guaranteed Uptime

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ERP Customer Satisfaction